Website Terms and Services

• Legal entity: Grither Company Limited
• Company registration number: 0835567012945
• Authorized Money Changer licence: MC225670133
• Address: 48/1 Moo 2, Rawai, Mueang Phuket, Phuket 83130, Thailand
• Phone: +66 94 262 8045
• Email: gritherexchange@gmail.com
• Website: grither.exchange

The Company carries on Authorized Money Changer business in accordance with the laws of the Kingdom of Thailand and the terms of its licence.

The Company provides foreign currency exchange services within the scope permitted by applicable Thai law and the terms of its licence.

Available currencies, settlement methods and payout methods depend on the specific transaction and are communicated to the client before confirmation.

Depending on the type of transaction, settlement in Thai baht may be made in cash or through electronic payment channels available to the Company, where such a method is permitted by law and the terms of the transaction.

Certain methods of receiving or delivering funds may be available only when offered and after agreement with the Company.

The website is not a trading or electronic marketplace for independently concluding currency deals. Information on the website is intended for learning about the Company’s services and submitting a request.

The client may contact the Company via the website, Telegram, WhatsApp, by phone or directly at the office.

To process a transaction, the Company may request the amount, currency, intended settlement and payout method, contact details, and information and documents required for client identification and compliance with law.

After receiving the necessary data, the Company informs the client of the transaction terms, including the rate, amounts to pay and receive, available settlement method and other material terms.

A transaction is considered agreed only after those terms are confirmed by the Company and the client.

Rates published on the website, information screens, social media or other public Company sources may change.

For a specific transaction, the rate confirmed to the client by a Company employee when agreeing the transaction applies.

The Company may set a validity period for a quoted rate. If the client does not complete the required steps within that period, the rate may be recalculated.

If no validity period is stated, whether a previously quoted rate can still be used is confirmed by a Company employee immediately before execution.

The Company may request documents and information needed for client identification, transaction review and compliance with law, including anti-money laundering and counter-terrorist financing requirements.

Depending on the nature and amount of the transaction, the Company may request an identity document, information on the source of funds, the purpose of the transaction or other supporting documents.

The Company may suspend processing, request additional information or refuse to carry out a transaction if required checks cannot be completed or if the transaction may breach law, regulatory requirements or the Company’s internal procedures.

Providing requested information and documents is a condition of completing the transaction where such a check is required.

The settlement method is agreed with the client before the transaction is confirmed.

Where bank or electronic payment channels are used, the transaction is treated as paid only after the funds have actually been received and the Company can confirm receipt.

A receipt, screenshot or other proof of sending funds provided by the client does not by itself confirm actual receipt.

If a bank, payment system or other settlement participant deducts its own fee, that fee is not a Company fee unless the parties agree otherwise.

The Company may refuse to accept payment from a third party or request additional verification of such a payment.

The method of receiving funds is agreed before the transaction is carried out.

Funds may be received at the Company’s office or by another available method agreed with the client and permitted under applicable rules.

Where an ATM, electronic payment channel or other technical payout method is used, limits of the relevant bank or operator may apply, including amount limits and available denominations. Such limits are not set by the Company and may change.

If delivery or handover of funds outside the office is agreed, the address, time, cost and other conditions are communicated to the client before that payout method is confirmed.

The client is advised to check the amount received at the time of receipt.

If a discrepancy is found, the client must notify the Company without undue delay. When reviewing a complaint, the Company may use transaction documents, electronic records, video recordings and other available data.

The Company issues confirmation of a completed currency exchange transaction in accordance with applicable law.

Confirmation may be provided in paper or electronic form depending on how the transaction is carried out and applicable requirements.

Documents and information relating to transactions may be retained by the Company for the periods required by law and regulators.

Before a transaction is confirmed, the client may decline to proceed.

After a transaction has been agreed, whether it can be cancelled depends on the stage of performance.

If funds have not yet been received by the Company and performance has not started, the transaction may be cancelled without an exchange taking place.

If funds have already been received or the Company has started performance, cancellation and any return of funds are determined with regard to steps already taken, applicable law and the rules of banks or payment systems involved in settlement.

After a currency exchange is completed, a reverse transaction is treated as a new currency exchange and is carried out at the rate and terms applicable at the time it is arranged.

If a transaction cannot be performed after funds have been received, the Company determines an available refund method based on the reason for refusal, legal requirements, the outcome of checks and the technical capabilities of the payment channels used.

Where possible, refunds are made to the original payer.

The time for returned funds to be credited depends in part on the bank or payment system and therefore cannot be guaranteed by the Company.

Bank or payment fees actually deducted by third parties may be taken into account on refund where permitted by law.

If, due to the Company’s fault, the client receives an amount different from the agreed amount, or a rate different from the confirmed rate is applied, the client should contact the Company.

After verifying the information, the Company corrects the confirmed error and makes any necessary settlement with the client.

Obvious technical errors on the website, including incorrect rate display caused by a software fault, are not automatically confirmed transaction terms unless that rate was separately confirmed by the Company to the client.

The Company may refuse to carry out a transaction before it is completed if there are grounds to believe that the transaction breaches law or regulatory requirements, the client does not provide required information or documents, the client cannot be reliably identified, there are signs of fraud or misuse of payment instruments, or other circumstances prevent lawful performance.

The Company may also set limits on amount, currency or method for particular transactions in light of law, currency availability and operational capacity.

The client must provide accurate information and use documents and payment instruments that belong to them or that they are lawfully entitled to use.

The client is responsible for the accuracy of payment details and other information needed to perform the transaction.

The client must not use the Company’s services for unlawful activity, concealing the origin of funds, fraud or circumventing legal requirements.

The Company is responsible for proper performance of an agreed transaction to the extent provided by Thai law.

The Company is not liable for delays or inability to perform caused by circumstances outside its reasonable control, including failures of banks, payment systems, telecommunications networks, ATMs and other third-party services.

This provision does not relieve the Company of liability where such liability cannot be limited by law.

Banks, payment infrastructure operators, communications providers and other independent organisations may be involved in a transaction.

Those organisations independently set the rules for their systems, technical limits and fees.

The Company does not control third-party systems and does not guarantee their continuous availability.

The Company processes clients’ personal data in accordance with Thai personal data protection law and the Privacy Policy published on the website.

Personal data may be processed to the extent necessary to arrange and perform a transaction, identify the client, comply with law, keep accounting and regulatory records, prevent fraud and handle enquiries.

If a particular type of processing requires separate client consent under law, such consent is requested separately.

The Company may amend these Terms.

The new version applies from publication on the website unless a different effective date is stated.

Changes to these Terms do not alter already agreed terms of a specific transaction, except where required to comply with law or mandatory government requirements.

These Terms, the Company’s activities and relations with clients are governed by the laws of the Kingdom of Thailand.

The parties seek to resolve disputes through negotiation.

If a dispute cannot be resolved that way, it is handled under Thai law by the competent state authority or court.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.

• Grither Company Limited
• 48/1 Moo 2, Rawai, Mueang Phuket, Phuket 83130, Thailand
• Authorized Money Changer License: MC225670133
• Phone / WhatsApp: +66 94 262 8045
• Email: gritherexchange@gmail.com
• Telegram: @Gritherex
• Website: grither.exchange